FAQ
General Questions
Do you offer Cash on Delivery (COD)?
Yes, we offer secure Cash on Delivery (COD) across Lebanon. You only pay when your order arrives at your doorstep.
Are your products high quality?
Absolutely. Our products are carefully selected to meet high German quality standards for durability, functionality, and performance.
Are your products suitable for everyday use?
Yes, all Profi Care products are designed to make everyday life easier, more comfortable, and more efficient.
How can I contact customer support?
You can contact our support team anytime through our Whatsapp, contact page or social media channels for quick assistance.
Order
What payment methods do you accept?
We currently accept Cash on Delivery (COD) or WHISH Payment for a safe and convenient shopping experience.
Can I return a product if I am not satisfied?
Yes, customer satisfaction is important to us. Please contact our support team for assistance with returns or exchanges.
Can I Change or Cancel My Order?
Yes, you can change or cancel your order as long as it has not been shipped yet. If you need to make any adjustments, please contact our customer support team as soon as possible after placing your order. We will do our best to assist you quickly and ensure a smooth shopping experience.
Shipping
How much does shipping cost?
- Standard Shipping: $4 across Lebanon.
- Free Shipping: Complimentary shipping on orders of $80 or more (automatically applied at checkout).
How long does shipping take?
Delivery within 3–5 business days.
Do you deliver across all of Lebanon?
Yes, we provide fast and reliable nationwide delivery across Lebanon.
How can I track my order?
Once your order has been processed and shipped, our team will provide you with delivery updates and tracking information when available.